Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Grove Surgery


Receptionists could do better

It used to be fantastic but my experience last week was terrible. I spoke to the receptionist face to face and she said I would need to go online to make an appointment via the app. It's like they don't want you to be there. There's not many people in there when you go in either. The GP I saw was excellent and it's been ongoing. They're starting to do more tests but the receptionists could do better.