Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Grove Surgery


Good doctors and excellent staff

My experience at Grove Surgery has been mixed. The system for booking appointments is very poor, particularly when you telephone the surgery in the morning. The reception staff have been excellent, they are very kind and helpful. The problems lay further up and need improving. I don't always get to see a doctor when I need to. Communication within the surgery needs to get better.