Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Grove Surgery


Difficult booking appointments online and on the phone

My only issue is booking appointments. When you call at 8am there can be a big queue already which makes it difficult. I have tried booking appointments using patient access and other online platforms but that has also been difficult. 2-3 weeks ago I tried to get an appointment that way and it wouldn't let me book it. Even when I do get one online it is usually at a surgery quite far from my home which is not preferable.