A numbers of issues!
SHP have got too big, and have too many patients. Access is a real issue. At Grove Surgery elderly people queue from 7.30 in the morning to be turned away a few minutes after opening because all the appointments have gone. It's hard to get appointments even when you get a message asking you to book an appointment. I have had two blood test appointments cancelled and they did not re-book them. I had to book a new appointment myself, which is a task in itself. In all it took me 20 weeks to get the blood test done that the GP requested because of waiting times and cancellations, which I find completely unacceptable. I have had a telephone appointment with a GP who could not speak very good English. I could not understand them and the telephone appointment was a waste of time. I am not happy with the service provided. Improvements need to be made particularly for the older community.