Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Grove Surgery

12345

You cannot book home visits in advance

I was being discharged from hospital and was required to book home visits from my GP as part of ongoing care and recovery. My family tried to book a visit for me but were told that it had to be booked on the day. Knowing how difficult it is to get through and actually book an appointment was very stressful. I did manage to get home visits as needed but the system could be simplified, and the anxiety and stress caused by their poor system could have been eased if these appointments could have been booked in advance.