Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Grove Surgery


Better access being in the priority list

I am on the priority list due to a serious long term condition, and I can usually get an appointment when I need one. This is not always the case though. I do have to go through a lengthy triage process which can be frustrating. I am offered telephone appointments on more occasions than I am offered a face to face appointment.