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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Grove Surgery


Cannot book routine or emergency appointments

Accessing appointments is a struggle. I have been unable to book routine appointments or emergency on the day appointments. Recently I was requested by the doctor to attend an appointment to discuss test results. The date/time allocated was not convenient as I would be on holiday. I called in to cancel and re-schedule the appointment but I was told that the receptionists could not re-schedule it and that I would have to try and get an appointment in the normal way. Absolutely ridiculous that this could not be re-scheduled when the doctor had requested that I come in to see them.