Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Grove Surgery


Unaccommodating booking system

I find it very difficult to book appointments here and the staff aren't very helpful. I am not on the internet and when I go in to try and book an appointment they won't give me one. They also can't accommodate my working hours when booking appointments. There is also just a general lack of continuity of care.