Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Grove Surgery


The staff are wonderful

The reception staff are lovely and really do their best to accommodate you when you attend the surgery in person. The doctors are wonderful, I feel that they really listen to you and take their time during appointments. I have found that you can wait a long time for your appointment, and they are often running late, but I completely accept this because once you get in the doctor still takes their time and I never feel rushed because they are running behind.