Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Grove Surgery


Excellent service, helpful GP's

Phoning for an appointment can be a problem. Last time I called I was number 43 in the queue. I gave up and came in person and booked an appointment with no problems at the reception desk. The GP's here are excellent and very helpful. I have been a patient here since 1967, things have changed over the years but I have no complaints.