Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Grove Surgery


Worried about patient confidentiality

Took 3 weeks of calling to get an appointment. I had a phone consultation, the Dr told me all the details on my file were wrong, I insisted they must be looking at the wrong patient record. Spoken to very aggressively after pointing this out and my hearing problems were dismissed. When having anxiety problems I couldn't face the stress of calling and arguing with the doctor again, so suffered in silence. It used to be so much better before it joined the Health Partnership.