Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Grove Surgery


Never get appointments to any of SHP surgery.

Always get advice by receptionist not from healthcare professionals. They says aggressive behavior not tolerated against staff but what about their unresponsive behavior against patients. Whenever I call call handler ask me why I want appointment but I don’t want to discuss my issues with her. So result is I will never get appointments. I asked with soo many friends who are registered with them no one get appointments on first time. Once I got the appointment but I have to wait for 4min in surgery to see the dr and in that 45 min I have seen same Dr chatting with receptionist and making cup of tea. I was thinking should I wait for 45min when Dr got a time to chat with other colleagues