Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Richmond Medical Centre


Unable to access at the time I need help

Ring at the opening time, four days no connection, 5th day I am 9th in que. Receptionist asked what I require? Need prescription review as I can no longer request antidepressants, no appointments left today, call again tomorrow. On the 3rd time I spoke to a receptionist, I received a call from a ‘community pharmacist’ who approved the renewed prescription. I have now been without any medication for 17 days due to this red tape.