Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Northbrook Group Practice


Really gone downhill

Rude and obnoxious reception staff. I have been registered at this surgery all my life. I have sadly seen it go downhill over the past 35 years. It used to be very good, but now has become heavily over subscribed due to the Influx of patients to the area whilst it has downsized. Reception staff (the older lady) are usually very rude, disgrace to the profession. Difficult to get through on the phone, often have to resort to going in person just to make an appointment (pre covid).