Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Northbrook Group Practice


Impossible to book appointments

It is almost impossible to book routine appointments. The receptionist would not do it face to face when I called into the surgery and said to book online or over the phone. I explained that when the surgery opened I was at work and using my phone at work to wait in a long queue was not practical or allowed. There were also no appointments available online, I had been trying for 2 weeks. I was then sent a link and after 6 days of no appointments being available there was one for the next day during working hours. This was too short notice. I returned to the surgery again and saw a different receptionist who booked me an appointment. If this had been done initially it would have saved me nearly 3 weeks of trying to book online and 3 trips to the surgery if you include the very first trip when I tried to book online on the way home one evening and was turned away.