Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Northbrook Group Practice


Difficult to get appointments

My feelings on this surgery are mixed. You have to phone or go online a 8:30am to get an appointment which is difficult with my schedule. When trying to get an appointment recently I went online and the system was not working so I called the surgery and all of the appointments were gone. The next day they called me through the call-back system and all of the appointments were gone for that day too. They did schedule me and appointment for Saturday afternoon though and the care was very good.