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Original feedback for

Northbrook Group Practice



Incompetent. Patients are treated like dirt.

Incompetent, disrespectful to patients and smirk and making sly remarks. This needs to stop! I requested a SAR over 6 weeks ago. Dr Thandi has maliciously and deliberately waited until the last minute to approve my request and I was given only 2 pages of irrelevant documents to support my case at a tribunal in a few weeks which the GP is fully aware of. He declined on the grounds of serious harm without any reason or explanation. I have read the ICO guidelines for SAR and it makes no sense to me that he would decline it, there is no possible way viewing my patient report would cause me any serious harm. This is ridiculous and I feel like it has been done on purpose. My last meeting with Dr Thandi he made odd remarks on my personal life and talked to me in a very canny manner which I found very rude and patronising. Shocking service all around and disrespect is equally as bad from Patricia at front desk who found it funny when I explained I need my full report otherwise it will seriously affect my circumstances.

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