Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Northbrook Group Practice


Phone appointments have improved

For the last few years it was impossible to get through the phone system or to speak with anyone. But since the beginning of this year things have change for the better. I was seen by the doctor two consecutive times and I have been referred to another service for my anxiety and depression.