Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Northbrook Group Practice


I don't feel listened to

Getting an appointment is very difficult. The phone lines are always busy and I feel very uncomfortable having to disclose my problems to the receptionist. It is also very difficult to see a female GP, which I prefer. I have a mental health condition and suffer from anxiety, which I feel impacts the care I receive from the doctors. I do not feel like they listen to me but instead put all my symptoms down to me having anxiety. I worry that they are going to miss something serious.