Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


First class service and experience. Thank you

Used 111 for the first time a few months ago. Although I was cut off initially, my second attempt was trouble free. They arranged for me to have covid test the following morning at a drive through at Birmingham airport carpark. Received result with in 24 hours. First class service and experience. Thank you.