Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Stomach pain

Called "out of hours" and needed two calls as a wrong number for an Urgent Care Centre was given. Bizarrely the second operator asked for all the information again, which was politely declined as we'd just spoken minutes before. New number given and an appointment made at the nearest UCC.