Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Not useful

I had to ring 111 as I couldn’t get through on the phone. They managed to get through and told me I would get a call from gp within an hour. I got a call from a receptionist at a surgery that is not mine with the advice “ go to a&e! Also there has been very poor information regarding how to get a repeat prescription on the new system when the old one worked perfectly. I now have to take my repeat to the surgery. - SHP