Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


The only way I can get a GP appointment

NHS 111 have been extremely helpful. I can never access a GP appointment with my GP direct and find I have to call NHS 111. They are very helpful and have booked me same day appointments with my GP when I have been unable to get an appointment direct. It concerns me that I have to use NHS 111 in this way, but I have no other choice.