Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111

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Advised to go to A&E

I called NHS 111 following a minor injury resulting from an accident at home. I was hoping that they would arrange for me to visit an out of hours surgery but they advised me to go to Heartlands A&E. It was late and I did not want to sit up there all night so ignored the advice and waited until the next morning to seek medical assistance.