Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Excellent service - sent an ambulance

I had not been feeling well for a few days with severe pains in my head I then had a funny turn and fell and was unable to move properly. My wife called NHS 111 for advice and they sent an ambulance to me which arrived very quickly. NHS 111 were excellent and provided a great service.