Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Sent to walk-in centre that was not walk-in

I had to contact NHS 111 when I could not get a doctors appointment. They advised me to go to Dudley Road walk in centre, but they were fully booked and would not see me. I called NHS 111 back again and was told to attend Warren Farm walk in centre, they were closed. Being directed to services that are advertised as walk-in but are not, and being sent to services that are closed is not helpful at all. My experience was not great.