Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Lengthy process but good treatment & advice

I called 111 for my son because it was the weekend. He had a strange looking infection on the outside of his ear. They asked me to attend the urgent treatment centre at Solihull hospital but I explained that being on the spectrum busy waiting rooms are very difficult for him. I asked if it was possible to speak to someone that I could send photographs to. After speaking to four different people my request was granted. I sent pictures to a number provided and spoke to a nurse practitioner. She was very helpful and prescribed antibiotics and also advised that he needed to have a blood test as his symptoms are consistent with diabetes. Following that advice I have made contact with my own GP.