Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

NHS 111


Complicated process

I had to call on behalf of my husband who has dementia and was unwell. I had to go through the recorded messages, then I had to go through all the questions again with a call handler. I was told that someone would call me but after waiting a lengthy time no one had called. I called back and they were adamant that I had missed their call. I definitely had not as I had no missed calls on my phone. After going through all the questions again they finally made arrangements for a doctor to make a home visit to treat my husband.