Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Sent to Badger services who could not help us

The call was answered quickly but you have to go through the details too many times. When we eventually spoke to a doctor we were incorrectly sent to a Badger clinic who could not help us as they did not have the correct equipment. This referral wasted our time and further could have impacted the outcome as it was a serious health problem. 111 should have directed us straight to the hospital.