Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Frustrating system of repeating yourself

Advised by GP to call 111 after days of not being able to see a doctor at the practice. Having to continually repeat my symptoms and medical history to numerous people becomes frustrating. Was not waiting too long to get through but then had to wait for some time for a call back. Appointment was arranged with my own GP by 111 service which was helpful and appreciated.