Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Long wait for dentist appointment

I called 111 because I had a severe toothache. Firstly, I waited for 40 minutes to be called back then I was told they were going to send me to emergency dental clinic. Waited for 3 days before getting a call back. I had already taken pain killers to cope with the pain.