Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Long waiting time with NHS 111 so I end up at A&E

Sometimes when I need to call the GP and its closed, the only options is to call 111 for support. But every time I call, I wait an hour plus for response and they don't respond to my query. I end up going to A&E.