Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Not calling me until after 2 days

I called 111 for pains in my tooth which has caused swollen gum and face. They said they will call me back, but they called me after 2 days just to tell me that I have to wait for 2 weeks for dentist to see me. Now I am in pain and I can't eat or sleep.