Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


No answer on the phone after 5 hours

When I have called to use the service, it has been a lot of the time due to health concerns. They don't answer calls and the message on the call just advises to wait because of long queues. I have waited 5 hours. In the end I just give up and didn't seek any medical advice as I suffer from Autism and Asthma. The service needs to provide more staff and they need to answer the phones.