Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Good but need to provide local health care

The service is good and the staff are good however the medical service they provide appointments for or refer to are not locally accessible. I have issues with my leg and when I have contacted them I have been advised to go to the other side of Birmingham. The NHS needs to apply for out of hour GP appointment services.