Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

NHS 111


Good but service needs improvement

Called 111 advice line for a issue with my finger which was swollen and bleeding. I provided the details and symptoms. The staff was helpful. They referred me to go to see a medical service not local. I went to the medical GP however was turned away without any treatment. With condition getting worse I contacted 111 again where I was referred to see another medical centre. The medical centres referred to were not close and were on the other side of Birmingham in Aston otherwise the service was good.