Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Try getting an appointment

I have to agree with so many contributors here. This past week I had an issue (and still have) which I would like reviewing by a GP, but despite being told the surgery is closed at 7:59am and then being told the phones are at capacity 1 minute later, have been abruptly cut off. Then in a "you couldn't make it up" situation, I submitted a repeat prescription on the NHS app which was followed up by a text from a GP I haven't ever heard of saying they have approved the repeat this time, but I need to phone and make an appointment for a review before further repeats are authorised. I laughed out loud!! With everyone saying the same thing on here, it's clear that they simply don't care and giving a rating of one star is one star too many.