Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

SHP - Monkspath Surgery


Better than I expected

I was on hold for about 10 minutes to book my flu jab, which isn't excessive and the queue position information is helpful (allowing me to get on with other things until it was my turn). When I got through, the appointment was made efficiently.