Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Monkspath Surgery


Unable to change, unable to serve patients

Longtime patient with Monkspath Surgery that was, now sadly part of SHP. They are awful and do not deserve the word 'care' in their name. They don't care about us their patients. It has taken them over two years to get my repeat prescription ready, whichever way I have used to ask. Let alone provide a review, now overdue even longer. My medical record has been corrupted so many times I despair. Yes, I have asked them to get this right - by visiting and emailing. No response. They NEGLECT senior citizens. Arrogance, mismanagement, incompetence and a lack of genuine two-way communications with their patients - who pay for this. No wonder so many, including family members, have gone private. Incredibly after all the changes made and criticism their phone system lets patients down, instead they urge call 111 or stand outside a surgery at 8AM to book an appointment.