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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Monkspath Surgery


Impossible to get an appointment

I can’t tell you what the treatment is like as I can’t make an appointment. Tried 3 times to get an appointment over the phone. System is always at capacity so can’t even join a queue. In lockdown this was blamed on lack of staff due to. Covid. Now we’re out of lockdown the situation is worse. During lockdown you could at least join the queue. Tried on line but the odds of getting one of the few appointments before they are snapped up must be similar to winning the lottery. Went to the surgery yesterday but the only appointment available in a months time was on a date when I am due to be out of town. They told me to come back next week when more appointments will be released. This process is an absolute shambles. My medical issues (I hope) are not life threatening but if this situation continues someone will die. It’s as serious as that. No one seems to care.