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    • Who are we and what do we do?
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    • Impact Reports
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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Monkspath Surgery



Took me two hours to make an appointment

This surgery is always very good and the staff are great BUT , I called the week before the October half term to arrange a well overdue blood test . I called the number one hour to get through. I explained my problem and then I was put into another queue. I was caller number 47 .It took another one hour to get through . I was then offered a call for 5 days later . Then a trainee GP called me back. She was very helpful but it was a very long time indeed . I am a school teacher and I have worked in school throughout the year . This was my day off and a large part of it was spent on the phone to the practice. So no it's not good enough, but as I say the staff are very good . I think they merged practices without increasing staff to answer the phone maybe?

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