Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

SHP - Monkspath Surgery


Dreadful service since switching to SHP.

Waited over an hour to get through to a call handler only to be put into another queue. I as number 67 so gave up. Tried to book an asthma and medication review via online form. Was told I would get a phone appointment it never happened. I have finally got an asthma review booked 7 weeks after requesting! I dread to think how people who need to be seen urgently are coping with this service. I have avoided contacting my doctors now as it seems pointless and too complicated.