Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Excellent if you sort the booking system out

I struggled for weeks to get through on the phone, I was passed from one cue to another and constantly cut off after about an hour. I have found the online service difficult to use and not user friendly. However, once I managed to get through I was give a telephone consultation and then invited in to see a Dr. I was assesed and given a referral with the appointment at the hospital booked whilst I was with the GP. I cannot fault the service by the GP and if the booking system was streamlined and simplified then it would be perfect