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Original feedback for

SHP - Monkspath Surgery


Persistent calls to book a smear

I received a reminder letter in July to book a cervical screening. Called 3 times to make the appointment, having to hold for between 30 mins and an hour to get thorough to 2 different lines. Informed that a member of the team will call me back to book me an appointment but have never received a call back. I have chased twice and been told to I am due a call back. Really dissatisfied with the service as there seems to be no urgency. I have no faith that I will actually get a call back, need to try the line again. The staff who answer are very polite, they are just not able to make a booking appointment for me.