Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Impossible to contact

I have tried several times to contact the surgery since Monkspath merged with SHP without any luck. There is a recorded message most of the time saying the waiting is at capacity and to call later. Even when trying via the website, I found that the surgery wasnt recognised. Never had this problem before as you could always queue for 10 minutes and get a call back or appointment if required.