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  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
    • Annual Reports
    • Document Hub
  • How We Can Help You
    • Information & Signposting
    • Help During Winter
    • Stay Well Solihull
    • Family Hubs
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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Monkspath Surgery



Far too difficult to get the right care

A very simple issue which could’ve been resolved in one appointment/prescription ended up as months and months of suffering with horrible, painful and constant infections which had a significant impact on my life. I dreaded having to phone the surgery every single time as I knew how long the phone lines would be. It should not be this difficult to receive care. On some occasions I could tell that the doctor/nurse cared and did help, but it was very difficult to get that help. I had to demand help and tell the staff what I needed to start to receive any kind of help. I felt like as my issue wasn’t very threatening, I was left to suffer but this led to a lot of pain and suffering for months on end.

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