Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

SHP - Monkspath Surgery


Since COVID service across SHP is horrendous!

Waiting times on the phone are usually in excess of 1hr with around 40 people in the queue every time I’ve tried calling. If you then try to navigate their website to submit things online (and I’m tech savvy) it’s a minefield and there’s only a prescribed list of ailments you can register against to try and get an appointment. They’ve made it as hard as possible to use so you’ll end up giving up! The practice seems to be actively avoiding any face to face contact which, to a degree is understandable, but is only going to inhibit people going to their doctors with genuine problems and they’ll end up using the services of A&E or a hospital when that could have been prevented. Truly awful!