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  • Review A Service
  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
    • Annual Reports
    • Document Hub
  • How We Can Help You
    • Information & Signposting
    • Help During Winter
    • Stay Well Solihull
    • Family Hubs
    • GP’s and Pharmacies
    • Dentistry
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    • Mental Health
    • Helpful Links
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Original feedback for

SHP - Monkspath Surgery



Unable to contact the surgery

You routinely hold for an hour, twice my husband was cut off and had to start again because he needed an appointment for a repeat prescription. The doctor called back once, he couldn't get to the phone and he had to ring up and start the process again. He got one call back and the line was so bad he couldn't hear anyone and had to call again. So stressful, people are going to avoid calling and fall very ill as a result. I can only imagine how the staff feel. It is really not good enough.

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