Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Service and delivery is slow

My experience of Monkspath Surgery and SHP in general is that the service and delivery is very slow. Slow to answer the telephones, slow process to get an appointment. My experience of doctors has not been great. I have felt dismissed and felt that doctors are not fully listening to me. I feel that they need to listen to their patients more. My experience is that I can get appointments it just takes time, and I have experienced delays in referrals and treatments because the doctors have not fully listened to what I have had to say.