Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Difficulty booking appointments

I find it very hard to book appointments at the surgery. It's hard to get through on the telephone so I often try by going into the surgery. My most recent experience is that no appointments were available and the only advance appointment they could offer was in two weeks time at another surgery which is not convenient. I have been told that I will have to keep trying everyday. The system is very frustrating.